Policy
Terms & Conditions
The rules for ordering, paying and receiving your items.
Draft – to be finalised Prototype text. The content team will finalise the wording with the client.
Using this site
By ordering from Merida Sydney Shop you agree to these terms and to our Shipping & Collection, Pre-Order and Refund & Return policies.
Orders and prices
Prices are in Australian dollars (AUD). The currency switcher shows approximate values only. We may cancel an order if an item is mispriced or unavailable and will refund you in full.
Payment
Payment is taken before an order is packed, through Stripe.
Collection and delivery
Partner-store pickup fees are per bag and holding periods apply (7 days non-chilled, 3 days chilled). Postage is from $12 and depends on size and weight. Posted parcels require an unboxing video for any claim.
Pre-orders
Dispatch dates are estimates and may change with the supplier.
Returns and refunds
See the Refund & Return Policy. Your rights under the Australian Consumer Law are not limited.
Liability
To the extent the law allows, our liability is limited to the value of the goods ordered.
Governing law
These terms are governed by the laws of New South Wales, Australia.
Changes
We may update these terms. The version on this page applies.