Policy

Shipping & Collection Policy

Pickup at our partner store Prempridi, Australia Post and the evidence we need for claims.

Shipping & CollectionPre-OrderRefund & ReturnsPrivacyTerms

Draft – to be finalised Prototype text. The content team will finalise the wording with the client.

Please read before ordering.

1. Collect at partner store Prempridi (2 options)

We have no shop front. Prempridi is our partner store where goods are held for distribution. You may collect your order there if it is convenient; otherwise choose Australia Post.

Option Fee Held for Conditions
Non-chilled $1.50 per bag Up to 7 days You must collect within the holding period.
Chilled $2.50 per bag Up to 3 days You must collect within 3 days. If you collect late and the goods deteriorate or are damaged, the shop reserves the right not to accept a return or refund for damage caused by late collection.

Partner pickup point: Prempridi (ร้านเปรมปรีดิ์)

642/40 Campbell St, Haymarket NSW 2000, Australia

+61 412 202 159

Opening hours: TBC

The fee is charged per bag. The shop counts the bags when packing. Checkout shows an estimate, and the final bag count and fee are confirmed by email or SMS. When your order is ready we send a photo confirmation.

2. Australia Post delivery

Postage starts from $12. Choose Standard (3–7 business days) or Express (1–3 business days). The cost depends on size and weight and is shown at checkout. Please enter your address in English. Pre-order items ship separately when stock arrives.

Unboxing video: evidence for claims

  • You must record one continuous video from before you open the bag or box until all items have been checked.
  • The video must clearly show the packaging condition and the items inside.
  • If any item is damaged, faulty or missing, contact the shop and send the video.

Claims: without an unboxing video the shop may be unable to verify and process a claim. Returns and refunds are considered on the evidence and your rights under Australian Consumer Law.

3. Home delivery

Coming soon.

See also the Refund & Return Policy and Pre-Order Information.