Frequently asked questions

Items are shipped after payment is received, which confirms your order. Payment is made securely through Stripe.

Credit or debit card (Visa, Mastercard, Amex) and Apple Pay.

We always charge in AUD. Use the currency switcher in the header to see an approximate THB or USD value. Your card is charged in AUD.

You pay today to reserve an item that is not in stock yet. We ship when it arrives, on the dispatch date shown.

It is the date we expect to ship your parcel. It can change with the supplier and we email you if it does.

Yes. In Stock items ship first and pre-order items follow in a separate parcel when they arrive.

We have no shop front. Goods are held for distribution at our partner store Prempridi, and you may collect there if it is convenient. Non-chilled is $1.50 per bag and held up to 7 days. Chilled is $2.50 per bag and held up to 3 days. The pickup address is shown at checkout and in the Shipping & Collection Policy.

Please collect within the holding period. If chilled goods are collected late and have deteriorated or been damaged, the shop reserves the right not to accept a return or refund for damage caused by late collection.

The shop counts the bags when packing your order. Checkout shows an estimate, and we confirm the final bag count and fee by email or SMS.

From $12. Standard or Express, depending on size and weight. The cost is shown at checkout.

It is our evidence for claims. Record one continuous video from before you open the bag or box until all items are checked, clearly showing the packaging and the items. Without it we may be unable to verify and process a claim.

Returns and refunds are considered on the evidence and your rights under Australian Consumer Law. See the Refund & Return Policy for details.