Policy
Refund & Return Policy
Claims, returns and refunds, in line with Australian Consumer Law.
Draft – to be finalised Prototype text. The content team will finalise the wording with the client.
Overview
We want you to be happy with your order. Nothing in this policy limits your rights under the Australian Consumer Law (ACL), including your right to a repair, replacement or refund for a major failure.
Claims need evidence
For goods posted by Australia Post, please record one continuous unboxing video from before you open the bag or box until all items are checked. The video must clearly show the packaging and the items inside. If something is damaged, faulty or missing, contact us and send the video. Without an unboxing video we may be unable to verify and process a claim. Returns and refunds are considered on the evidence and your rights under the ACL.
Partner-store pickup
Non-chilled goods are held up to 7 days and chilled goods up to 3 days. If chilled goods are collected late and have deteriorated or been damaged, the shop reserves the right not to accept a return or refund for damage caused by late collection.
Change of mind
Opened food and chilled goods cannot be returned for change of mind. For other items, please contact us before sending anything back.
Pre-orders
If a pre-order is delayed for a long time you can ask for a refund. See Pre-Order Information.
How refunds are paid
Approved refunds go back to the original payment method in AUD. Timing depends on your bank or provider.
Contact
Email Meridasydneyshop@gmail.com or use the contact form with your order number and the video.